• Web Chat is the best option, which can be operated between the client's sites to a trained agent. The trained agent can give details over the web chat session. It can solve customer problem and it is more effective because you can keep all the chat records in the chat history.
• Web Pop offers CSRs on the pop-up screen to the website of the client, web script or though intranet.
• Web Callback gives the client's callback back facilities by entering the name, phone number and time.
• Web Push permits CSRs to help visitor of the client site through browsing
• Email Management is an effective tool to reply email inquiries from mailbox or Website. In this method you can track the incoming e-mail give auto reply.
Spread of Internet offers most competitive option with a full range of transactions. The growth of telecom sector has increasing greatly after launching the IP phony in the market. Another revolution is evolution of web enable services in the call center to handle calls by different methods. It will not only save calls but it is one of the effective tools for the communication at perfect level. The only requirement is your websites must be incorporated with the call center.
